Frequently Asked Questions

Please read the manuals and this FAQ first if you experience any issues with our plugins or website before contacting us.

Do your plugins need activation?

Yes, but we've tried to make it as easy as possible for you. Just enter your hitshapers credentials when you first start the full version of the plug-in and you're good to go.

How do I activate my trial?

In SubKick, the trial and licensed version use the same installation. After purchasing a license, open the plug-in and click Activate. No separate download or reinstallation is needed, and your settings stay intact.

Can I install the plug-in on multiple machines?

As long as you're the primary user it's okay.

Do your plugins still run on Intel Macs?

Yes, our Mac plugins support both Intel and Apple silicon processors natively. Please check the system requirements on the product page for supported macOS versions.

Cubase 12: Plugin does not show up

Steinberg has made some changes in the default paths they are scanning, which may result in new VST3 plugins not being scanned. You'll find more information on the Steinberg Forum.

I still need help

If you are sure the answer is not in the manuals, please contact us, we are glad to help.